Help & Contact

Refunds

  • When can I expect to receive my refund?
    We will refund the value of your goods as soon as the parcel is received or upon receiving proof of postage back to us, whichever is sooner. ...
  • How is my payment refunded?
    Your payment will be refunded to the card used for payment of the original order. Please allow 3-5 working days for your funds to be available from when we refund the payment. ...
  • What if my card has expired or is no longer in use?
    If we are unable to refund the original card used during the payment, we will contact you to find a solution. ...
  • What happens if you do not receive my return?
    If your items were returned to us via our tracked service you should be able to check this online via the link provided in your returns request or go to www.dpd.co.uk If the items were returned because you changed your mind and you have arranged the delivery of the goods via your own methods, we request you retain proof of postage - th ...
  • How can I contact you if my refund has not come through?
    You can use the 'contact us' link on the website or telephone our Customer Service team. ...

Apply for a Return

If you are looking to apply for a return, click the link below to begin.

Apply for a Return Returns Policy

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