Help & Contact

Incorrect Goods

  • I've ordered the wrong product, can I change my order?
    If we have acknowledged your order and the order is being processed it may be too late to prevent dispatch of the items. You can return any unwanted items for a refund (link to returns policy) and place a new order for the correct purchase you wish to make. ...
  • Are there any products that can't be returned?
    Under our Returns Policy you cannot return items if you change your mind for any products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them Sealed audio, sealed video recordings or sealed computer software cannot be returned once they are unsealed. Any products which become ...
  • I returned my item, why have I not received a refund?
    This is usually a sign we have not received the goods back from you. We recommend you retain proof of postage and enclose the Returns Authorisation paperwork we supply to assist with ensuring your return can be processed as quickly as possible. If you have not received your refund within 14 days after returning the goods to us, please ...
  • You’ve sent me the wrong product, what should I do?
    Please access your order details on your account history and raise a query stating details of what you received. We will then investigate and respond. ...
  • You've said my returned item is damaged, what happens now?
    We try to ensure the returns process is as smooth as possible. All items returned to us are checked on receipt. It is your responsibility to ensure the items are handled with care and returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable con ...

Apply for a Return

If you are looking to apply for a return, click the link below to begin.

Apply for a Return Returns Policy

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