Help & Contact

Faulty Returns

  • The products I received were damaged, what should I do?
    Our aim is to ensure that all products are received in a good condition, however sometimes damage can occur when a product is in transit. If you receive a product that is damaged please go to the PlayStation Gear website, log into your account and go to the returns request link. Select the item that's faulty and comp ...
  • My goods are faulty, what should I do?
    If your goods are faulty please log into your account on the PlayStation Gear website. Go to the returns request link and enter your order number.  Select the product with the fault and supply the details of what the fault is. We will then investigate and contact you by email as soon as possible. ...
  • How do I return a faulty product from the UK?
    When we approve your return we will supply you with a printable returns label. The email will also provide a link to the courier website so that you can view where your local drop-off point is. Once you pass your parcel to the local drop-off point you will be given a receipt. When we receive the product we will test the fault.  If no fault ...
  • How do I contact you regarding a return?
    We recommend you contact us via the returns request link. ...
  • How long do I have to return a damaged item to you?
    You must notify us as soon as you receive a damaged item. When you receive your parcel please open and check the contents. If any damage has occurred in transit please report it to us so we can assist. ...
  • Can I track my returns?
    You will be able to track your parcel for return to us via the courier link on the email provided with the returns label. ...
  • Who pays for goods to be returned?
    We will cover the costs of returning any faulty items. The label we provide for you to return your goods will be prepaid. ...
  • Do I need to retain proof of my postage?
    Yes, we always recommend you retain proof of postage in the event that your parcel does not reach us. ...
  • Are there requirements for how the parcel is packaged?
    We request you package your parcel securely to prevent any damage on return to us and attach the returns label to prevent any delivery queries. You will be provided with a returns reference number which is unique to your return - this will be included on your returns label. ...
  • Can I track my return?
    For faulty products you will be given a receipt when you drop your parcel off at the designated drop-off point. This will give you a tracking reference which you can use to track the return. If you change your mind it will depend on how you return the product to us and which service provider you use. We  recommend you use a servic ...
  • Do I need an authorisation number to return an item?
    You can return more than one item in the same parcel as long as you have reported all items to us. If you have been supplied with more than one label please make sure all labels are attached to the returns parcel.  ...
  • How do I prepare my package to return to you?
    The items you return must be unused and in their original condition. The goods are inspected when they reach us. We try to ensure the returns process is as smooth as possible. Returns need to have the original tags still on them but do not need be returned to us in the same packaging in which they were delivered to you. However, it is ...
  • Can I return more than one item in the same parcel?
    You can return more than one item in the same parcel as long as you have reported all items to us. If you have been supplied with more than one label please make sure all labels are attached to the returns parcel.  ...
  • What happens if I forget to attach my returns label?
    It is important the label is attached to the parcel as this contains your unique details. If you forget to attach the label, you need to contact us immediately with your original order details. ...
  • I've lost my proof of postage. What shall I do if the refund hasn’t been received?
    If you have attached the original returns paperwork to your parcel and we have received it we will still be able to process this for you. If we cannot locate your returned goods, unfortunately we will not refund you without a proof of postage. ...

Apply for a Return

If you are looking to apply for a return, click the link below to begin.

Apply for a Return Returns Policy

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