Consumer Terms

Open Menu Close Menu

Consumer Terms

Our Terms & Conditions of Supply

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply physical products to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you and how you and we may change or end the contract, what to do if there is a problem and other important information.


2. Information about us and how to contact us

2.1 Who we are. We are Centresoft Limited a company registered in England and Wales. Our company registration number is 01673860 and our registered office is at 6 Pavilion Drive, Holford, Birmingham, West Midlands, B6 7BB. Our registered VAT number is 580715534.

How to contact us. You can contact us using the contact details available on the ‘Contact Us’ page

2.2 How we may contact you. If we have to contact you, we will do so by telephone, if you gave us your phone number, or by writing to you at the email address or postal address you provided to us in your order.

"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you our confirmation of your order, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing by email and refund your purchase price. We will send you email notification when such refund has been credited to your account. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Providing the products

5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

5.2 When we will provide the products. During the order process we will let you know when we will provide the products to you subject to our carrier’s terms and conditions. The details will be made available on the order confirmation page prior to submitting the order.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will not be liable for delays caused by the event.

5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our nominated carrier company will provide instructions for redelivery to you.

5.5 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect them from our nominated carrier, our nominated carrier will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract and clause 8.2 will apply.

5.6 When you become responsible for the products. Products will be your responsibility from the time we deliver them to the address you gave us for delivery.

5.7 When you own products. You own a product once we have received payment in full.

5.8 Reasons for suspending the supply of products to you. We may have to suspend the supply of a product to:

5.8.1 deal with technical problems or make minor technical changes; or

5.8.2 update the product to reflect changes in relevant laws and regulatory requirements.


6 Your rights to CHANGE YOUR MIND

6.1 Exercising your right to change your mind. You may change your mind and cancel your order within 14 days after the day you (or someone you nominate) receives the goods.  If you do so, you will receive a refund.  These rights are explained in more detail in this section.

6.2 When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

6.2.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

6.2.2 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

6.2.3 any products which become mixed separately with other items after their delivery.

7 How to end the contract with us

Tell us if you want to end the contract. You can tell us if you want to end the contract.  As we will not be able to stop your order from being sent to you after the order is placed, you will have to complete the Return Request Form on our website.

7.1 Returning products. Once you have let us know that you want to cancel your order, , you must return the products you received from us in saleable condition. You must post them back to us at Centresoft Limited, 6 Pavilion , Holford, Birmingham B6 7BB.   If you are exercising your right to change your mind you must send off the goods within 14 days after telling us you wish to end the contract.

7.2 When we will pay the costs of return. We will pay the costs of return:

7.2.1 if the products are faulty or mis-described;

7.2.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. We suggest that you use a tracked delivery service and/or retain proof of return, as you return the goods at your own risk and in the event that we do not receive the products in saleable condition, your refund may be refused.  

7.3 How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. We may request proof of return from you to confirm the delivery costs you incurred. If you do not provide this, you will be responsible for the cost of delivery

7.4 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

7.4.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

7.4.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

7.4.3 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.


8 Our rights to end the contract

8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

8.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

8.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or

8.1.3 you do not, within a reasonable time, allow us to deliver the products to you;

8.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services.

8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

9. If there is a problem with the product

9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by using the details on the ‘Contact Us’ page on our website.

9.2 Your legal rights. We will either refund, repair or replace your order in accordance with your statutory rights in the jurisdiction in which you live. Nothing in these terms will affect your legal rights.

9.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must fill in the Return Request Form and, post them back to us

10 Price and payment

10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

10.4 When you must pay and how you must pay. We accept payment with Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit, American Express and other payment methods such as PayPal or bank transfers, if accepted.  You will be charged for the products before we dispatch them.

10.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.6 What to do if you think an invoice is wrong. If you think a price or order value is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.


11. Our responsibility for loss or damage suffered by you

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products

11.3 We will not be liable for damage which you could have avoided by following our advice how to use a product, to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

11.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


12. How we may use your personal information

Please refer to the Privacy Policy for details about how we collect and use your personal information.

13. Other important terms

13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

13.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

13.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.6 Which laws apply to this contract and where you may bring legal proceedings. This contract and the relationship between us shall be governed by English law, subject to your local mandatory rights. For complaints that cannot be resolved otherwise, you may bring a claim against us arising from these terms in a court located either in England or in the jurisdiction where you live.

13.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.


Need more information?

If you have a question, it might be covered in our FAQ's

Go to FAQ's